Q: Where can I buy a KHS Bicycle?
A: You can purchase a KHS bicycle from any authorized KHS bicycle dealer. Please check the U.S. Dealers page for a dealer in your area. If you do not see a dealer listed in your area, please ask your local bicycle dealer to contact KHS.
Q: Can I buy a KHS bicycle direct from the factory?
A: No. KHS only sells bicycles through authorized KHS bicycle dealers.
If you’re still unable to locate a dealer in your area, please visit the BikeStoreGuys.com
Q: What is the KHS warranty policy? Are the terms limited to the USA Only?
A: The KHS does not warranty frames, forks or parts damaged from use, misuse, crashing, racing, jumping, stunt riding, improper maintenance, neglect etc.
Warranty terms are limited to the USA market.
For more information, please read KHS Warranty Policy
If you’re a consumer and have a warranty question, please take your bicycle and sales receipt to your authorized KHS bicycle dealer for evaluation.
If you’re a KHS Bicycle Dealer and have a bicycle warranty question, please contact our Customer Service Department. Please include your contact information and a brief description of the situation and someone will contact you shortly.
If you’re a KHS Parts Dealer and have an issue with a Parts Order (missing, damage or incorrect merchandise), please contact our Customer Service Department. Please include your contact information and a brief description of the situation and someone will contact you shortly.
Q: I lost my /never received an owners manual. Can I get one on-line?
A: Please click this link and send your name and your mailing address. We will send you one within a few days. The catalog is too extensive and long to print from an on-line copy. We prefer to mail you one.
Q: I would like to register my KHS bicycle. Can I get one on-line?
A: Yes, you can download the form and mail it to us.
Click here to download the mail-in form
Q: I need images and/or logos for my website or advertisement.
Q: I have an older KHS bicycle and would like more information about it. Where can find archival history about my older KHS bicycle?
A: We’re glad you asked. BikePedia is a great on-line resource for information about KHS and other bicycles. BikePedia has information on KHS bicycles from 1993 to present. Click here to enter BikePedia
Q: I want to purchase a bicycle on eBay, but I would like to know more about it. What can I do?
A: E-mail the seller. The seller, not KHS, has intimate knowledge of the bicycle he is selling. We may have made the bicycle originally, but we don’t know the size, condition, mileage, year it was purchased. Sorry, we cannot help in this instance.
Compare the bicycle you’re looking at with a similar bicycle for comparison. One point to mention, proper fit is crucial. As with shoes–if they don’t fit–you’ll never wear them.
Q: Where are the serial numbers, and what do they mean. When was my bike made?
A: Most recent KHS bicycles have the serial numbers stamped on the underside of the bottom bracket shell. This is located on the frame, near the crank area.
Bike manufacturers do not have the ability to cross reference a serial number to a specific bike shop or consumer who purchased the bicycle. You may want to record these numbers and save them for future reference. Click here for additional information about serial numbers.
Q: How do I set-up or adjust my suspension bicycle? Can I contact the shock manufacturer directly?
A: KHS recommends checking with the suspension manufacturer for the best and latest set-up and maintenance information.
For Fox Racing Shox suspension http://www.foxracingshox.com
For Manitou suspension http://www.answerproducts.com
For Rock Shox suspension http://www.sram.com
Q: How are riders selected for the KHS R.A.C.E.R. Team?
A: If you would like to be considered for selection on the KHS R.A.C.E.R. team, mail or e-mail your racing/competition resume, action photo and a cover letter explaining why you would be a good representative for KHS.
Click here to go directly to R.A.C.E.R info
Q: How can I fold my “Folding” bicycle?
A: Folding bicycles are relatively simple to fold with complete instructions.
Q: How do I order replacement KHS decals?
A: KHS frame decals are available for sale through our On-Line Store. Click here to order.
Q: How can I maintain my “Soft Tail” shock?
A: Soft Tail rear shocks are relatively simple to maintain, Click here for more info.
Q: I am a KHS Bicycle or Parts Dealer need Customer Service to contact me regarding a recent Bicycle or Parts order.
I have a damaged or possibly defective KHS bicycle. Please complete this form and a KHS Customer Service Rep will contact you shortly.
I have a shipping or order discrepancy. Please complete this form and a KHS Customer Service Rep will contact you shortly.